Get started
Signing up is simple! Follow these steps:
Visit www.civicmarketplace.com
Click on "Login" and select "Supplier" as your role
Follow the prompts to complete the registration
Once registered, you will receive a confirmation email to verify your account
ā ļø Civic Marketplace is only available to verified work email addresses. You must use your official company email to sign up
How do I address an error I received?
Common login errors and related questions:
Your company hasnāt been registered. Please contact support for access
Your company hasnāt been registered. Please contact support for access
This means your company domain has not been whitelisted for access yet. Please contact our customer support team for assistance. Itās possible that we have whitelisted a different domain associated with your company, so weāll need to confirm the correct one with you.
Tip: Double-check that you are on the supplier sign-up page.
The user already exists
The user already exists
This means an account has already been created with your email. Please go to the login page and sign in.
Tip: If you forgot your password, click āForgot Password?ā on the login page to reset it.
Invalid username or password
Invalid username or password
This means either:
The credentials entered are incorrect.
Your account does not exist.
You signed up using SSO (Google or Microsoft), so you must log in using the SSO option instead of entering a password.
I signed up but didnāt receive a verification email
I signed up but didnāt receive a verification email
First, check your spam or junk folder. If you still donāt see it, try resending the verification email from the sign-up page or contact support.
Tip: If you signed up using SSO (Google or Microsoft), you do not need to verify your email.
I verified my email and was redirected to the login page. Now what?
I verified my email and was redirected to the login page. Now what?
This is expected behavior. Simply enter the email and password you set up during sign-up to log in.
I forgot my password. What should I do?
I forgot my password. What should I do?
Go to the login page, click āForgot Password?ā, and follow the instructions to reset your password.
I requested a password reset but havenāt received an email
I requested a password reset but havenāt received an email
This could be due to one of the following reasons:
You signed up using SSO (Google or Microsoft), so password reset isnāt required. Simply log in with your SSO credentials.
Your account does not exist.