You can simply visit www.civicmarketplace.com, click "Loginā (top right) and follow the prompts to create your agency profile. Youāll be able to start browsing and searching for contracts immediately.
If your agency has not already been whitelisted, you will be prompted to request access during the sign up process.
Civic Marketplace has achieved SOC 2 Type I compliance, which means we have implemented key security controls and procedures that meet the AICPA Trust Services Criteria. This certification demonstrates our commitment to safeguarding your agencyās data and maintaining a secure and reliable platform for procurement.
Common login errors and related questions
Your agency hasnāt been registered. Please contact support for access
Your agency hasnāt been registered. Please contact support for access
This means your agencyās domain has not been whitelisted for access yet. Please contact our customer support team for assistance. Itās possible that we have whitelisted a different domain associated with your company, so weāll need to confirm the correct one with you.
Double-check that you are on the agency sign-up page - not the supplier one.
The user already exists
The user already exists
This means an account has already been created with your email. Please go to the login page and sign in.
If you forgot your password, click āForgot Password?ā on the login page to reset it.
Invalid username or password
Invalid username or password
This means either:
The credentials entered are incorrect.
Your account does not exist.
You signed up using SSO (Google or Microsoft), so you must log in using the SSO option instead of entering a password.
I signed up but didnāt receive a verification email
I signed up but didnāt receive a verification email
First, check your spam or junk folder. If you still donāt see it, try resending the verification email from the sign-up page or contact support.
If you signed up using SSO (Google or Microsoft), you do not need to verify your email.
I verified my email and was redirected to the login page. Now what?
I verified my email and was redirected to the login page. Now what?
This is expected behavior. Simply enter the email and password you set up during sign-up to log in.
I forgot my password. What should I do?
I forgot my password. What should I do?
Go to the login page, click āForgot Password?ā, and follow the instructions to reset your password.
I requested a password reset but havenāt received an email.
I requested a password reset but havenāt received an email.
This could be due to one of the following reasons:
You signed up using SSO (Google or Microsoft), so password reset isnāt required. Simply log in with your SSO credentials.
Your account does not exist.
Can I sign up with a personal email address?
Can I sign up with a personal email address?
No, Civic Marketplace is only available to verified agencies. You must use your official agency email to sign up.
Iām not a TXShare memberācan I still use Civic Marketplace?
If your agency is not yet a TXShare member, you will need to complete a free membership application to access TXShare cooperative contracts. The process is simple, and there are no costs to join.
To apply, visit TXShare Membership Page and complete the registration process. There is no cost associated with membership.
Once your membership is confirmed, you can begin using Civic Marketplace to access TXShare contracts and suppliers.